Three very real and common hotel scenarios:
None of these are your fault; it’s just part of the hotel game. But they’re all chances to show guests you care.
Rather than brushing it off, acknowledge the noise with a quick heads-up at check-in and a “just a few things you might want tonight” goodie bag.
Now Now Hotel in NYC (a fascinating hotel concept, by the way) did exactly that.
They handed out earplugs and eye masks, each branded with their logo. A simple way to show empathy and sneak in a little smart marketing while you're at it. Bravo!
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